Deleting your data

How to ask us to delete personal information held in KineticFlow, including WhatsApp messages, call records and emails.

If a business contacted you through KineticFlow

Businesses use KineticFlow to manage their sales leads and conversations. The business decides what is kept about you, so the quickest way to have your details and messages deleted is to ask the business directly.

You can also email us at [email protected]. Tell us the business's name and the phone number or email address it used to contact you. We will pass your request to the business and help it delete your information from KineticFlow.

Information we hold ourselves

To delete information we hold as Kinetic Flow Limited, for example if you contacted us or booked a demo, email [email protected] with the subject "Delete my data". Include your name and the email address or phone number you used with us.

What happens next

We will confirm we have received your request, may ask you to confirm who you are, and will reply within one month. Once deleted, your information is removed from KineticFlow and from our backups as they expire. We may keep a small amount where the law requires it, and we will tell you if so.

If you connected a WhatsApp Business account to KineticFlow, disconnecting it stops any new messages reaching KineticFlow. Ask us if you also want past messages deleted.

More detail is in our privacy policy.